Conversational Artificial Intelligence is used in many cloud solutions to facilitate customer interactions, employee engagements, and many other automation experiences. Chatbots, Voice Assistants, Frequently Asked Questions Automation and cross-channel communications are examples of Conversational Artificial Intelligence used in digital products used by Small and Medium-Sized Business. A famous Conversational AI device was designed by Nestle called the Nestlé India Nutrition Assistant (NINA). This AI powered virtual assistant helps consumers and stakeholders with expert nutrition suggestions and personalized responses to complex queries!
What is NINA?
Nestlé India Nutrition Assistant (NINA) is an Intelligent Virtual Assistant which is designed by Nestle along with Google to give automated and intuitive responses to all customers and stakeholders dealing with questions on Nutrition requirements and gives solutions for child nutrition and meal plans. With young mothers and caregivers confused about their child’s health, NINA helps them with real-time, personalized advice with scientifically accurate and balanced nutritional solutions.
How does NINA work?
NINA is integrated with Google Voice Assistant, which enables voice-activated functionality and responds to verbal queries. This enables NINA to act as a fully functional Conversational AI tool with Growth Tracker databases. This voice-activated device is useful to generate immediate responses to all queries from mothers and caregivers. Along with access to regular content for frequently asked questions, this nutrition agent is automated to learn and improve the quality and accuracy of responses. This makes the system more responsive and user-friendly.
NINA is integrated into the AskNestle website and linked to Indian Academy of Pediatrics database for Growth and Nutrition tracking. This database integration containing old records allows personalized choices of diet plans based on regions and allergies. Access to old data for easier future prediction is further fueled by the Nutrition Score given to each individual child for easy evaluation. This is generated by smart systems to evaluate and understand the needs of the customer. Along with presence on their website, NINA can also be accessed on Google Home and Phone Trackers. This empowers the digital assistant to act across multiple channels and give users a cross-channel experience.
Why does your Business need a Conversational AI assistant?
Companies with Conversational AI Voice and Text Assistants leverage real-time and accurate responses to assist customers with their queries. Along with quick responses, these Artificial Intelligence Machines help to deepen the trust of customer and stakeholders of the company. This would help to ensure loyalty towards your business and show an enhanced customer experience. The Voice Assistant Platform ensure easier and simpler searches for customers. With over 70% of the searches being enabled by voice, these Virtual Assistants helps to leverage Artificial Intelligence Technology and Machine Learning for customer interaction and assist in voice searches. There is a reduced strain on customer service, decreased customer frustrations and increased customer self-service along with heightened customer satisfaction. AI-Enabled Voice Assistants also help in Human Resources and Employee Engagements. This makes easier and smoother in-organization functioning and enhanced internal operations. With managing regular HR activities, involving Employee interactions, Digital Assistant and Chat Agent help to reduce manual labor and ensure increased privacy. These devices are intelligent assistants that used advanced technology to assist customers and employees to get the best out of interactions with your business with cross-channel communications, automated responses, user-friendly model along with capabilities to improve accuracy overtime.
Previously, in our YouTube series, Cloud Management with Executive Leaders, we see Ganesh Madda, Chief Executive Officer, US Operations, Five Minutes SST, in a conversation with Joti Balani, Managing Director of FreshRiver.AI. In this episode, they talk about Conversational AI, Challenges associated with its implementation, and how to choose the right platform for the system! Check out that video in our YouTube channel to know more about Conversational AI and recommendations for the same from the expert!