5M-SST provides 24×7 eyes on glass infrastructure monitoring for the client’s AWS/Azure Infrastructure. 5M-SST has the best-in-class tool stack and 24×7 technical support desk.

5M-SST monitors and manages your Cloud Infrastructure on a 24×7 basis, with our Managed Services, CLIENT will gain instant access to 5M-SST’s complete AWS/Azure support team. 5M-SST’s AWS/Azure Monitoring and Management services ensure that the CLIENT‘s infrastructure and data are operating at peak performance all day, every day. 5M-SST will monitor the CLIENT’s complete AWS/Azure environment and communicate as frequently as the CLIENT would like, through ongoing notifications and alerts. Below are FiveminutesSST Managed Services Offerings made to the Client;

• 24×7 Proactive Infrastructure Event, Performance, and Availability
• Monitoring
• Monthly Infrastructure Patch Management Services
• Identity & Access Management Services
• Daily/Weekly/Monthly Backup Services
• 24×7 AWS/Azure Network Event, Performance, and Availability Monitoring
• Backup and Restore Services
• Database Management Services
• Network Management Services
• Advance Security Management Services (IDS/IPS, DoS, DDoS)
• 5M-SST Managed Services – Operations Support
• 24×7 Technical Support Desk for users via Phone, Email, and Web
• L1 Support – Day to Day Operational Support
• L2 Support – Handle Configuration Issues, Troubleshooting, Break/fix support
• L3 Support – Address all Technical Escalations, Customer Coordination to
• address any complex and critical
• issues, along with product vendor coordination
• 5M-SST Managed Services – Operation Reporting
• Monthly AWS/Azure Infrastructure Consumption
• Monthly Operations Support Service Consumption Report
• Monthly SLA Matrix Report
• Monthly Backup Exception Report
• Monthly Patch Compliance Report
• Infrastructure Capacity Report